Returns & Refunds
How long do I have to return an item?
Returns must be initiated within 14 days of receiving your order.
What is the return address?
My London Fashion, 1 Tavistock St, London, WC2E 8BD.
Will I get a refund for returned items?
Yes, you will receive a refund for the cost of the item(s) returned, provided they are in their original condition and have not been worn or damaged by you. Refunds only cover the cost of the item(s) returned, not the original postage paid.
What courier should I use to return items?
You are free to choose any courier service of your preference to return items to us. We recommend selecting a courier that provides tracking and insurance for your peace of mind.
Do I have to pay to return an item?
Yes, customers are responsible for covering the cost of returning items.
Do you offer exchanges?
Unfortunately, we do not offer exchanges. However, you can return the item(s) and place a new order. We recommend checking out our Size Guide before ordering to avoid the need for an exchange.
What if my item is damaged upon arrival?
We check all items to ensure they are in great condition before we ship them. However, should you find your item damaged upon arrival, please contact us immediately. Any damage would likely be due to delivery mishandling, and we'll work with you to resolve the issue promptly.